FAQs

# Frequently Asked Questions (FAQs)

Thank you for choosing Neckdove Jewelry! Here are answers to our most commonly asked questions.

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## 📦 Order & Shipping
**Q: How long does it take to ship my order?**
All orders are processed within 1-3 business days. Standard shipping takes 7-14 business days to arrive, depending on your location.

**Q: Can I change my shipping address after placing an order?**
If your order hasn’t shipped yet, contact us immediately and we can update the address. Once shipped, we cannot modify it.

**Q: How do I track my order?**
Once your order ships, you’ll receive an email with a tracking number and a link to check delivery status.

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## 💎 Product & Material
**Q: What materials are your jewelry made of?**
Most of our pieces are crafted from high-quality stainless steel, which is hypoallergenic, nickel-free, and resistant to tarnishing.

**Q: Will the jewelry fade or turn my skin green?**
Stainless steel is highly durable and less likely to fade. To keep it in best condition, avoid prolonged contact with water, perfume, and sweat.

**Q: How do I care for my jewelry?**
- Store it in a dry place, preferably in the original pouch.
- Remove jewelry before showering, swimming, or exercising.
- Clean gently with a soft cloth if needed.

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## ↩️ Returns & Exchanges
**Q: What is your return policy?**
We accept returns within 30 days of delivery for unused, unworn items in original packaging. Custom/personalized pieces are not eligible for return.

**Q: How do I start a return?**
Contact us with your order number, and we’ll guide you through the process. Return shipping fees are the buyer’s responsibility unless the item is defective.

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If you have any other questions, feel free to contact us anytime at support@neckdove.com.